Terms of Sale and Use

1. Preamble

The Hoofbook service is published by the company identified on the legal notice page ("the Publisher"). These terms apply to any person accessing the hoofbook.app site or using the go.hoofbook.app platform ("the Service").

Creating an account constitutes acceptance of these terms, of the conditions of the official reseller Paddle described in section 3, and of the Data Processing Agreement (DPA) published at hoofbook.app/en/dpa .

2. Description of the Service

Hoofbook is a multi-tenant SaaS ("Software as a Service") application built for farriery professionals. In its v1 release, the Service offers the following features:

• — client, horse and stable records;
• — visit and round scheduling;
• — route calculation and trip tracking (Today and Catch-up modes);
• — CSV data export.

Data is hosted on Supabase, in the EU-West region (Ireland). The Service is available 7 days a week. The v1 release is not covered by a quantified availability commitment (SLA).

3. Sales framework — Paddle Merchant of Record

Payments are collected by Paddle.com Market Limited ("Paddle"), acting as Merchant of Record. Paddle is the official seller of Hoofbook subscriptions: Paddle issues invoices, collects applicable VAT (EU and Switzerland) and appears on your bank statement. Any payment-related claim must first be addressed to Paddle, whose terms are published at paddle.com/legal/checkout-buyer-terms .

4. Pricing, trial and subscription

• Monthly plan — €20 VAT included per month, billed monthly.
• Annual plan — €211 VAT included per year, billed in one payment (i.e. €17.58 VAT included per month).
• Free trial — 30 days, no credit card required.

Prices are shown VAT included, with the applicable VAT collected by Paddle (see section 3). The subscription has no minimum term and renews automatically at each billing cycle until cancelled.

5. 30-day commercial trial

The 30-day free trial is a commercial evaluation period, not a statutory withdrawal period within the meaning of the French Consumer Code. The right of withdrawal provided for in Article L221-18 of the French Consumer Code is reserved for consumers and does not apply to the Service, which is reserved for professionals (see section 11).

No payment is taken during the trial. At the end of the trial, the account switches — at your choice — either to a paid subscription or to the read-only mode described in section 7.

The refund terms applicable to subscription payments are set out in section 6 — Refunds below.

6. Refunds

Because the Service is provided between professionals and preceded by a 30-day free trial without a credit card, which lets you evaluate the platform with no commitment, no refund is due for subscription payments already made.

In practice:

• — During the free trial: no payment is taken, so the question of a refund does not arise.
• — After cancellation: access remains active until the end of the period already paid for. No refund — including pro-rata — is granted for the period in progress.
• — Annual renewal: from the moment the annual renewal is charged, the full one-year period is due. Please cancel before the renewal date if you do not wish to continue.

Exception — billing errors. In the event of a duplicate charge, a charge for the wrong amount, or a charge taken after an effective cancellation, the Publisher will refund the wrongly collected sums in full within a reasonable time. To raise such an error, write to [email protected] from the email address associated with your account, quoting the relevant payment reference.

Paddle, in its capacity as Merchant of Record (see section 3), retains the right to grant a refund on its own initiative — in particular under its legal obligations, the rules of its banking partners, or in the context of a chargeback. Such refunds are Paddle's sole responsibility.

7. Read-only mode at the end of the trial

Without an active subscription after the trial ends, the account automatically switches to read-only mode. In this mode, you keep read access to all of your data and the ability to export it as CSV. Creating, editing and deleting data is suspended. Full functionality resumes automatically as soon as you take out a subscription.

8. Cancelling the subscription

The subscription can be cancelled at any time, free of charge and without penalty, from the account settings on go.hoofbook.app. The process takes just a few clicks and requires no letter or phone call.

If cancelled, access to the Service remains active until the end of the paid period. No pro-rata refund is owed for the period in progress (see section 6 — Refunds).

9. Ownership and portability of your data

You remain the owner of the data you enter into the Service. A full CSV export is available at any time from the account settings, including in read-only mode (see section 7).

When the account is deleted, a grace period of 30 days allows the data to be exported. After that period, the data is permanently deleted.

The processing of personal data concerning the farrier's clients (as opposed to the farrier's own data) is governed by a separate Data Processing Agreement, published at hoofbook.app/en/dpa .

10. Limitation of liability

Hoofbook provides round-optimisation tools for guidance. Route choices, visit prioritisation and professional decisions remain the User's responsibility. The Publisher cannot be held liable for the direct or indirect consequences of a decision made on the basis of information provided by the Service.

In the context of a contract between professionals, the Publisher's total and cumulative liability — on any ground and any legal basis — is capped at the total of the sums actually paid by the User for the subscription during the twelve (12) months preceding the event giving rise to the damage. Excluded, to the fullest extent permitted by applicable law, are indirect damages, loss of revenue, loss of business, loss of data and loss of goodwill.

This limitation does not apply in cases of gross negligence or wilful misconduct by the Publisher, nor to damages that French law does not permit to be excluded or limited.

11. Governing law and jurisdiction

These terms are governed by French law. Any dispute relating to their formation, interpretation or performance shall fall under the exclusive jurisdiction of the Paris Commercial Court (Tribunal de commerce de Paris), including in the event of warranty claims or multiple defendants.

The sales contract entered into with Paddle is governed by the conditions published by Paddle (see section 3).

12. Purpose and User status

These Terms of Use govern the use of the Service by any person with an account on go.hoofbook.app ("the User"). The Service is reserved exclusively for farriery professionals acting in a regular, profit-making capacity — farriers, trimmers, equine podiatrists, whether they act as craftspeople, self-employed workers or as partners in a company.

By creating an account, the User declares and warrants that they are acting for purposes falling directly within their professional activity. Any subscription taken out for personal or leisure purposes is outside the scope of the Service and may lead to the account being closed.

13. Account and access

The User creates an account with a valid email address and a password they undertake to keep confidential. They are responsible for any activity carried out from their account. If unauthorised access is suspected, they will inform the Publisher without delay at [email protected] .

The Publisher reserves the right to request any document evidencing the User's professional status (Kbis extract, INSEE certificate, Chamber of Trades certificate, or foreign equivalent). Failing a satisfactory response, access to the Service may be refused or suspended.

14. Acceptable use

The User undertakes not to:

• — extract by automated means all or part of the data accessible through the Service (scraping);
• — circumvent the technical limits put in place by the Publisher or its sub-processors;
• — reverse-engineer, decompile or bypass security mechanisms;
• — resell, sub-lease or make the Service available to third parties;
• — collect, through the Service, personal data outside the farrier's professional scope;
• — use it for fraudulent or unlawful purposes, or in a way that infringes the rights of third parties;
• — upload illegal or abusive content to their workspace.

The Publisher reserves the right to limit or suspend an account in the event of abuse, after reasonable notice to the User, except in cases of justified urgency.

15. Ownership of User data

The data entered by the User — client records, stables, horses, visit history, notes — belongs to the User. The Publisher acts as a processor within the meaning of Article 4.8 of the GDPR for personal data about third parties (the farrier's clients, stable owners) entered into the Service. The terms are governed by the Data Processing Agreement (DPA) .

16. Intellectual property of the Service

The software, interface, trade marks, text and visuals of the Service are the property of the Publisher or its licensors. The subscription contract grants the User a personal, non-exclusive and non-transferable right of use, for the duration of the subscription.

17. Availability and maintenance

The Publisher undertakes to provide the Service with the reasonable diligence expected of a professional. Planned maintenance is announced with at least 48 hours' notice, communicated via an information banner in the platform.

The Publisher may evolve the Service at any time; changes that substantially reduce existing functionality are announced in advance.

18. Force majeure

Neither party can be held liable for the non-performance of its obligations resulting from an event of force majeure, within the meaning of Article 1218 of the French Civil Code — including, without limitation: prolonged unavailability of an essential sub-processor, widespread internet outage, decision by a public authority, armed conflict, natural disaster or pandemic.

19. Account termination

The User may delete their account at any time from the account settings. Any refund terms are set out in section 6 — Refunds. The Publisher may suspend or close an account in the event of a serious breach of these terms, after a formal notice that has remained unanswered, except in cases of justified urgency.

On account closure, the User's data is kept for 30 days to allow export, then deleted. The exact terms are set out in the privacy policy .

20. Changes to these terms

These terms may be modified. Substantial changes applicable to existing Users are announced at least 30 days before they take effect, by email and within the account workspace. Failing acceptance, the User may cancel free of charge.

21. Contact

For any question relating to these terms, write to [email protected] .